BARCA offers the following delivery methods:
Standard shipping (2 - 3 working days*): always free!!
*Working days: Monday to Friday, excluding public holidays.
During sale periods or public holidays or high workload periods , shipping times may be extended to 3–5 working days.
For shipments departing to the UK, Switzerland, and other non-EU countries that require customs clearance and any additional applicable charges, all related costs are the responsibility of the customer.
Standard shipping (4 - 5 working days*):when you are checking out of your shopping bag at the time of payment, it immediately appears your shipping tariff according to your country.
*Working days: Monday to Friday, excluding public holidays.
During sale periods or public holidays or high workload periods , shipping times may be extended to 5 –7 working days.
«Click and Collect» in one of Barca's stores all over Italy - Free of charge
You have 7 working days to pick up your order at the store upon presentation of proof of identity.
As soon as your order leaves our warehouse, you automatically receive an e-mail from us and also from our GLS delivery partner to tell you and give you the parcel tracking number. In this way you can then track your parcel at any time.
RETURNS ARE ALWAYS FREE IN ITALY AND EUROPE.
Once you have received your package, you have 14 days to request a return.
The product must be complete with its original packaging, intact in every part, and free from any signs of use or alterations.
The return package must be delivered by you to the most convenient GLSpoint store/affiliate.
Here is the list of the many GLSpoints available throughout Italy: https://gls-group.com/IT/it/trova-sede-parcelshop/ and Europe: https://gls-group.com/GROUP/en/gls-parcelshop-lockers-search/
1) Go to the following link and fill in the required information: https://www.barcastores.com/en/rma/guest/login/
(Pay attention to filling in ALL mandatory fields: ORDER ID (please note: do NOT enter the # symbol, only the numerical part of your order ID, e.g. 000123456), BILLING SURNAME, EMAIL/POSTAL CODE).
IMPORTANT: Fill in all fields exactly as you did when placing the order (e.g. check spaces, upper/lower case, etc.).
Alternatively, if you have already registered and created an account on our website when placing the order, you can request a return through the RETURNS section in your personal account area.
2) Once you have entered the page indicated above, continue by completing the mandatory forms:
Please note: if you wish to exchange an item/size, enter the product code and the desired size in the dedicated chat section available on the same page where you are requesting the return.
3) THE AVAILABLE FREE RETURN METHOD IS TO DELIVER YOUR RETURN PACKAGE TO THE MOST CONVENIENT GLSpoint COLLECTION POINT.
Once you have correctly created your return request (steps 1 and 2), you will see a RETURN CASE NUMBER. You will then receive an email confirming receipt/creation of the return request from info@barcastores.com. Once your request is processed, you will receive a second email (within 24/48 hours) with instructions on how to print the return label to be attached to the package and how to deliver it to the most convenient GLSpoint for you.
4) In addition to the GLS return label, please complete, cut out and attach to the outside of the package the form you found inside the package you received, filling in all the required information. Also place inside the package the order confirmation you received by email when placing the order.
5) You will receive an email notification when we process your return package at our warehouse and close the return case.
Refunds are processed on average within 15 business days, up to a maximum of 30 days from the arrival of your return package at our warehouse, in accordance with the processing times of the banking system used for the refund.
The refund will be issued to the same card used for the payment.
If you have instead chosen to return the item for a size/model exchange, your replacement pair will be shipped within 4/5 business days.
For orders paid by cash on delivery, you must provide your IBAN, account holder’s first name and surname during the collection booking process (see point 3).
Any shipping costs (applicable only to orders outside Italy) are non-refundable.
In any case, inside the package you receive you will find a sheet containing the instructions to follow for the return procedure.
For any questions regarding your return, please do not hesitate to contact our Customer Service at info@barcastores.com.
1. We offer a return period of 14 days from the day you receive your package.
2. Items must not have been clearly worn, washed or altered and must not show any signs of use. Each item must be returned with all original labels, packaging and accessories received with the order. All items must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way. Otherwise any damage may cause a charge up to 100%, depending on the damage.
3. In the case you receive defective goods, or that errors occur in shipments by barcastores, you are required to follow the same ‘refund’ instructions written above. Barcastores reserves the right to request photographic evidence before authorizing returns for defective goods and we will take charge of shipping costs for the return of goods at our premises.
4. All returned items are subject to quality control activity by BARCA staff and the items you return must meet all the parameters listed in the return procedure. Barcastores reserves the right to establish a charge equal to 100% of the value of the returned goods in cases where the return does not comply with all the terms and conditions of our returns policy.
5. Barcastores reserve the right to refuse unauthorized returns or returns sent by couriers other than GLS. Acceptance of such returns shall in any case entail a charge equal to 100% of the value of the returned goods.