Shipping and returns

BARCA offers the following delivery methods:

Standard shipping (2 - 3 working days*): always free!!
*Working days: Monday to Friday, excluding public holidays.

During sale periods or public holidays or high workload periods , shipping times may be extended to 3–5 working days.

For shipments departing to the UK, Switzerland, and other non-EU countries that require customs clearance and any additional applicable charges, all related costs are the responsibility of the customer. 

Standard shipping (4 - 5 working days*):when you are checking out of your shopping beg at the time of payment, it immediately appears your shipping tariff according to your country.
*Working days: Monday to Friday, excluding public holidays.

During sale periods or public holidays or high workload periods , shipping times may be extended to 5 –7 working days.

«Click and Collect» in one of Barca's stores all over Italy - Free of charge
You have 7 working days to pick up your order at the store upon presentation of proof of identity.

As soon as your order leaves our warehouse, you automatically receive an e-mail from us and also from our GLS delivery partner to tell you and give you the parcel tracking number. In this way you can then track your parcel at any time.

Returns are always free in Italy and Europe.

Once you have received your package, you have 14 days to request a return if needed.The product must be returned complete with its original packaging, intact in all its parts, and without any signs of use or alteration.

-If you are in ITALY / GERMANY / AUSTRIA / FRANCE / SPAIN / NETHERLANDS / POLAND

The return parcel must be delivered by you to the most convenient BRT FERMOpoint store/partner (FREE OF CHARGE).At this link you can find the list of all BRT FERMOpoints available in the territory;

Here you can find the most convenient one for you: https://www.mybrt.it/it/mybrt/parcel-shops

-If you reside in ALL OTHER EUROPEAN COUNTRIES NOT LISTED ABOVE

The parcel will be collected from your home address (FREE OF CHARGE).

1) Connect to the following link and fill in the required data: www.barcastores.com/it/rma/guest/login/
(Pay attention to fill in ALL required fields: ORDER ID (do NOT enter #, only the numeric fields of your order ID, e.g. 000123456), BILLING LAST NAME, EMAIL/ZIP CODE).
NB: Fill in the fields exactly as entered during the order (e.g. check spaces / uppercase-lowercase / etc.).
Alternatively, if you have already registered and created an account on our website at the time of the order, you can request the return through the RETURNS section within your personal account area.

2) Once you have accessed the page indicated above, proceed by filling in the mandatory forms:

• select the item/items you wish to return
• indicate the reason for your return and the condition of the item 
• indicate whether you want a refund or an exchange (item/size) 

Note: if you wish to make an exchange (item/size), enter the product code and the desired size in the dedicated chat section found on the same page where you are requesting the return.

3A) IF YOU ARE IN ITALY / GERMANY / AUSTRIA / FRANCE / SPAIN / NETHERLANDS / POLAND PLEASE READ BELOW:

FOR THESE COUNTRIES THE AVAILABLE FREE RETURN METHOD IS THE DELIVERY BY YOU OF THE RETURN PARCEL TO THE MOST CONVENIENT FERMOpoint BRT COLLECTION POINT.

Here you can find the most convenient one for you: https://www.mybrt.it/it/mybrt/parcel-shops

Once you have correctly created the return request (points 1 and 2), you will see a RETURN CASE NUMBER, then you will receive a return receipt confirmation email from info@barcastores.com and, when your request is subsequently processed, one of our operators will contact you through the form/CHAT to explain how to print the return label to be applied to the parcel and provide you with the necessary instructions for delivering the parcel to the  FERMOpoint BRT most convenient for you.

You will find the messages in the chat within the return page. To access that chat relating to the return procedure, where you communicate with our operators, we recommend, for simplicity, accessing it through the underlined link found in the return receipt confirmation email.

Please remember that our operator will write to you through that chat to provide all details regarding your return shipment and explain the procedure for delivering the parcel to the FERMOpoint BRT most convenient for you.

3B) IF YOU ARE IN ALL OTHER EUROPEAN COUNTRIES NOT LISTED ABOVE, PLEASE READ BELOW:

FOR THESE COUNTRIES THE AVAILABLE FREE RETURN METHOD IS COLLECTION AT YOUR ADDRESS BY THE COURIER.

Once you have correctly created the return request, you will see a RETURN CASE NUMBER, then you will receive a return receipt confirmation email and, when your request is subsequently processed, one of our operators will contact you through the form to arrange the day for collection of the return parcel.

You will find the messages in the chat within the return page. To access that chat relating to the return procedure, where you communicate with our operators, we recommend, for simplicity, accessing it through the underlined link found in the return receipt confirmation email.

Please remember that our operator will write to you through that chat to obtain all your details and arrange the collection with you.

4) In addition to the BRT return label, fill in, cut out and apply to the outside of the parcel the form you found inside the parcel received, completing all the required fields.

Also place inside the parcel the order confirmation received by email when the order was placed.

ONLY IF YOU ARE RESIDENT IN COUNTRIES OTHER THAN ITALY / GERMANY / AUSTRIA / FRANCE / SPAIN / NETHERLANDS / POLAND, you do not need to print the label, as the courier will collect the parcel at your address and will apply the label himself.

You will only need to apply the form found inside the parcel.

5) You will receive a notification email when we process your return package and close the case.
Refunds are processed on average within 15 working days, up to a maximum of 30 days from the arrival of your return package in our warehouse, according to the timing of the selected banking circuit.
The refund will be made to the same card used for the payment.
If you have chosen a size/model exchange, your replacement pair will be shipped within 4/5 working days.
For orders paid cash on delivery, it is necessary to specify IBAN, name and surname of the account holder during the pickup booking phase (see point 3).

Any shipping costs (applicable only for orders outside Italy) are non-refundable.

In any case, inside the package you receive, you will find a sheet with instructions to follow for the return procedure.

For any request regarding your return, do not hesitate to contact customer service at:
info@barcastores.com info@barcastores.com

1. We offer a return period of 14 days from the day you receive your package.
2. Items must not have been clearly worn, washed or altered and must not show any signs of use. Each item must be returned with all original labels, packaging and accessories received with the order. All items must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way. Otherwise any damage may cause a charge up to 100%, depending on the damage.
3. In the case you receive defective goods, or that errors occur in shipments by barcastores, you are required to follow the same ‘refund’ instructions written above. Barcastores reserves the right to request photographic evidence before authorizing returns for defective goods and we will take charge of shipping costs for the return of goods at our premises.
4. All returned items are subject to quality control activity by BARCA staff and the items you return must meet all the parameters listed in the return procedure. Barcastores reserves the right to establish a charge equal to 100% of the value of the returned goods in cases where the return does not comply with all the terms and conditions of our returns policy.
5. Barcastores reserve the right to refuse unauthorized returns or returns sent by couriers other than GLS. Acceptance of such returns shall in any case entail a charge equal to 100% of the value of the returned goods.